Deleting your account
The difference between disabling and deleting, what has to happen first, and how long you have to change your mind.
There are two ways to stop using Cordice, and only one of them destroys anything.
Disabling takes your account out of use. Nobody can sign into it, including you, but nothing is deleted — the account can be brought back by contacting support. It is the right choice if you want to step away without deciding anything permanent.
Deleting queues the account and its data for removal: your messages, your friends list, everything attached to it. It is not reversible after the window below closes.
Both live in the same place: Settings → My Account, at the bottom, in a browser or the desktop app. The Android app cannot do either yet — use the web app at app.cordice.org (opens in a new tab).
Before you can delete
Hand over or delete any server you own. While you still own one, the delete button will not do anything: a server whose owner has evaporated is a room nobody can unlock. Transfer ownership to someone who is staying, or delete the server.
Save anything you want to keep. Conversations, files you shared, anything you would miss. After the deletion runs there is nothing to retrieve it from.
Deleting
- Open Settings, then My Account.
- Choose Delete Account at the bottom.
- Confirm it is you — with your password, and your authenticator or recovery code if you have two-step verification turned on.
You will then be signed out, and a confirmation email will arrive.
The seven days
For seven days after you confirm, the account is queued rather than gone. If you change your mind inside that window, email support from the address on the account and ask us to cancel it.
After seven days the deletion runs and there is nothing left to cancel. We cannot restore an account past that point — not as a policy we could be talked out of, but because the data is no longer there.